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Privacy Policy

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Draft — requires legal review before launch. This page is a working placeholder written to satisfy the consent checkbox on the appointment form. It has not been reviewed against the Personal Data Protection Act 2010 (PDPA) and must be replaced with wording approved by the clinic's legal adviser.

Klinik Riverhill Medic ("we", "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why we collect it, and how we handle it.

What we collect

  • Details you enter into the appointment enquiry form — your name, phone number, email address, preferred appointment date and time, reason for visit and any message you choose to include. These are not stored by this website. The form opens WhatsApp with the details written into a message, which you then choose to send to us.
  • Information you provide when you contact us by phone, email or WhatsApp.
  • Clinical information recorded during your consultation, which is held as part of your medical record.

Messages sent through WhatsApp

The appointment form on this website does not submit anything to a server and keeps no record of what you type. It opens WhatsApp with your answers already written into a message — nothing reaches us until you choose to send it. Once sent, that message travels through WhatsApp and is handled under WhatsApp’s own privacy policy as well as this one. If you would rather not use WhatsApp, please call the clinic instead.

How we use it

  • To respond to your enquiry and arrange or confirm an appointment.
  • To provide medical care and maintain your medical records.
  • To meet our legal, regulatory and professional obligations.

Sharing

We do not sell your personal data. We share it only where necessary to provide your care (for example, a referral to another healthcare provider with your knowledge), or where we are required to do so by law.

Retention and security

This website stores no personal data at all. Information you give us during your care — whether in person, by phone or through a WhatsApp message you send us — is kept only for as long as necessary for the purposes described above and for the periods required by Malaysian law and medical record-keeping requirements. We take reasonable steps to protect it against loss, misuse and unauthorised access.

Your rights

Under the PDPA you may request access to the personal data we hold about you, ask us to correct it if it is inaccurate, or limit how we process it. To make a request, contact us at riverhillmedichq@gmail.com.

Contact

Klinik Riverhill Medic
69, Jalan SS25/2, Taman Bukit Emas, 47301 Petaling Jaya, Selangor, Malaysia
+6012-200 2686 · riverhillmedichq@gmail.com

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